Senior Operation Manager Job at World Vision
Tanzania
Reports to: Integrated Programs Director
Location; Head Office
Purpose of the position:
To provide Leadership and technical support to sponsorship
operations to National Office, Cluster, and ADPs for transformation of
children, families, communities and sponsors for attainment of Child Well
Being.
Must develop/ maintain and be a visionary leader, able to
impart his/her vision to others and manage the change.
Must also observe mission and core values of World Vision and
demonstrate a quality of spiritual life that is an example to others
Major Responsibilities;
1. Leadership & Staff Management:
• Provide effective leadership to staff within the
Sponsorship Unit and directly manage all the staff within the unit;
• Lead the successful development, elaboration and roll out
of all Sponsorship program elements in the National Office and ADP strategic
and operational plans that focus specifically on child well-being;
• Impart appropriate mentoring, coaching and supervision in
order to equip, motivate and empower staff engaged in sponsorship.
• Ensure that professional development activities, including
appraisals, performance agreements, monitoring and needed training and mentoring
activities are successfully carried out;
• Ensure sponsorship operations in WV Tanzania are aligned to
the partnership standards.
• Develop and update the RC projections and plans.
2. Support Sponsorship businesses, Systems and Processes:
• Ensure that ADP and Clusters have the appropriate
sponsorship systems and processes in place and receive timely technical support
needed to meet or exceed WVI key performance indicators for sponsorship and
achieve acceptable operational audit results;
• Ensure that business processes, standards and policies
developed in coordination with other WV Tanzania entities that support program
interventions for Sponsorship are aligned with WV and other relevant standards;
• Ensure that all staff within the Sponsorship Unit meet or
exceed basic professional requirements and conduct themselves in accordance
with WV policies and principles;
3. Manage Key Performance Indicators.
• Develop plans and guidelines for effective and efficient
management of Sponsorship KPIs
• Track and monitor KPIs and advise Field Teams as well as
SMT on ways to improve performance.
• Guide teams in the management of KPIs in keeping with
partnership and National Office contextualized standards.
• Build teams, coach, mentor and train staff to manage sponsorship
operations efficiently & effectively.
• Develop tracking and monitoring tools for Sponsorship Key
Performance Indicators.
• Carry out field visits and online support for Staff.
• Compile Sponsorship Activity Schedules and guide
Clusters/ADPs to contextualize them
• Manage Annual Partnership Sponsorship processes like Annual
Reconciliations and Censuses
4. Programming & Integration:
• Ensure quality, focus and feasibility in the development,
design, implementation, monitoring and evaluation of sponsorship program
interventions in integrated child development
• Ensure that these interventions are designed and developed
not only in alignment with a fully integrated three track ministry approach but
also in compliance with Minimum Sponsorship Programming standards;
• Lead the provision and/or establishment of needed tools,
methodological approaches, technical assistance, training / capacity building,
DME support and accompanying business processes to ensure that program
interventions in Sponsorship achieve or surpass Sponsorship Operations
objectives;
• Lead the successful development, elaboration and roll out
of implementation strategies and operational guidelines in response to
Sponsorship programming priorities;
5. Support Office, Global Center & Donor Engagement:
• Engage with key internal and external stakeholders,
including other WV Tanzania entities (Finance Division, P&C QA, and Supply
Chain) as well as Region Office, Support Office, and Global Centre
representatives.
• Implement all the sponsorship operations and programming
initiatives.
• Coordinate implementation of new initiatives – sponsorship
2.0, rCMS, and systems upgrades and approved tools for sponsorship operations.
How to
apply:
Messenger Job at World Vision Tanzania
Job Ref No: WVT/P&C/FY14/32
Job
Title: Messenger
Reports to: Senior Administration Officer
Location; Head Office
Purpose of the position:
To facilitate proper handling of internal/external
mails/currier services
Observe mission and core values of World Vision and
demonstrate a quality of spiritual life that is an example to others
Major Responsibilities;
1. Sending and collecting mails and parcels to and from post
office, bus stand, air ports and other offices.
2. Facilitate movement of documents within Head office
3. Attend to non-skilled duties (fixing bulbs/tube lights,
operation and regular maintenance of generator and water pump)
Other Competencies/Attributes:
• Perform other duties as required.
Qualifications: Education/Knowledge/Technical Skills and
Experience
The following may be acquired through a combination of formal
or self-education, prior experience or on-the-job training:
• Minimum Qualification required: Form Four
• Experience: On job training
• Preferred: Experience of 3 years as a messenger
• Technical Skills & Abilities:
o Knowledge of filing management
o Ability to communicate in English and Kiswahili
Working Environment / Conditions:
• Work environment: Office-based
• Travel: 0% Domestic travel is required.
• On call;10
How to apply:
Interested candidates who meet the above criteria
should submit their applications letter (addressed to People and Culture
Manager) together with an updated CV and copies of relevant credentials,
contacts and three referees one of them being a church leader to
wvt_jobs@wvi.org and copy to Orestes_sotta@wvi.org before 21st March 2014Senior
Administration Officer Job at World Vision Tanzania
Ref No: WVT/P&C/FY14/30
5: Job
Title: Senior Administration Officer
Reports to: Administration Manager
Location; Head Office
Purpose of the position:
To coordinate administrative functions, estate management and
guest relations
Observe mission and core values of World Vision and
demonstrate a quality of spiritual life that is an example to others
Major Responsibilities;
1. Ensure that the offices and premises are in acceptable
standard of cleanliness
2. Coordinate guest relation functions (visitor’s travel,
inquires, accommodation) and signing of child protection forms
3. Facilitate repair/maintenance of estates at head office
4. Facilitate all service providers for administrative
services(canteen, gardening, security, fumigation, sanitary ware)
5. Prepare, monitor departmental budget and timely submission
of the required reports
6. Facilitate all internal/external mails/currier services
are timely and properly handled
7. Facilitate reception/front desk functions
Other Competencies/Attributes:
• Perform other duties as required.
Qualifications: Education/Knowledge/Technical Skills and
Experience
The following may be acquired through a combination of formal
or self-education, prior experience or on-the-job training:
• Minimum Qualification required: Bachelor degree in Public
Administration, Business Administration, Human Resources or related field.
• Experience: 2 years
• Preferred: Experience 4 years in estate management
Technical Skills & Abilities:
o Computer skills
o Experience in People management
o Knowledge of estate management and guest relations
o Good planning and organizational skills
o Ability to maintain effective working relationships with
all levels of staff
Working Environment / Conditions:
• Work environment: Office-based with minimum travel to the
field
• Travel: 5% Domestic travel is required.
On call: 20
How to apply:
Interested candidates who meet the above criteria
should submit their applications letter (addressed to People and Culture
Manager) together with an updated CV and copies of relevant credentials,
contacts and three referees one of them being a church leader to
wvt_jobs@wvi.org and copy to Orestes_sotta@wvi.org before 21st March 2014ICT
Manager Job at World Vision Tanzania
Job
Ref No: WVT/P&C/FY14/31
Job Title: ICT Manager
Reports
to: Support Services Director
Location;
Head Office
Purpose
of the position:
To
provide leadership and management of Information and Communication Technology
(ICT) and establish ICT as a Critical Success Factor in all World Vision’s
work. To build ICT capacity in the National Office that will support the
ministry and contribute to its effectiveness, quality and accountability. To
provide vision and leadership in recognizing and exploiting the potential of
evolving Information and Communication Technologies to support World Vision
Tanzania’s vision and strategy.
Observe
mission and core values of World Vision and demonstrate a quality of spiritual
life that is an example to others
Major
Responsibilities;
1.
ICT Strategic Leadership
•
Develop and maintain a 3-year National Office ICT Strategy and related policies
and standards that are aligned with Partnership and Regional ICT strategy,
policies and standards and National Office Strategy.
•
Prepare, review and monitor the ICT Annual Budget and Operating Plan to ensure
effective implementation of the ICT Strategy.
•
Provide leadership and advise National Office Leadership Team on ICT
Developments and Policy Issues and their impact on the National Office
operations and strategy
•
Provide leadership and management to the National ICT team. Work closely with,
manage and provide mentoring and development of the team.
2.
ICT Management
•
Maintain an aggregated view of all significant/major ICT projects status and
schedule for implementation and support across the National Office.
•
Work closely with Regional and Global ICT teams to ensure that the National
Office meets the minimum Partnership standards for telecommunications,
technology and applications.
•
Manage the introduction, implementation and support of appropriate information
and communication technology in the National Office in line with Partnership
standards and policies and local legal requirements.
•
Develop the capacity of the ICT team through training and coaching methodologies
to ensure that there is sufficient skill sets to provide and support ICT
services to the organization.
•
Manage the introduction of structured end-user capacity building to ensure
optimal and efficient use of all the ICT systems/tools available to the organization.
•
Manage relationships with role players and stakeholders in the ICT industry
both internal and external to World Vision, for example hardware and software
vendors, service providers, industry regulators, consultants, etc.
•
Represent the NO in Partnership ICT and other Forums as required by the ND,
Regional Engagement Manager.
•
Provide regular and ad hoc management reports for performance benchmarking and
decision making and technical reports for operational support.
•
Identify opportunities for innovation and foster the development of creative
solutions that help the organization to better fulfill its mission and vision.
3.
ICT Operations
•
Develop, deploy and maintain appropriate ICT Infrastructure and Connectivity
solutions for both head office and field offices for secure, efficient and
effective flow of information to facilitate operations and decision making.
This may include but not limited to Servers, Local Area Networks (LAN), Wide
Area Network (WAN) and Internet Connectivity for integrated data, voice and
video applications.
•
Provide, deploy and maintain Personal Productivity Tools such as desk top
computers, laptops, Blackberries, Personal Digital Assistants (PDAs), business
mobile phones, etc; and software based productivity tools such as email, Office
Applications (Word, Excel, PowerPoint), WebEx among others.
•
Develop, deploy and maintain appropriate Business Applications that support
critical business processes to ensure accurate data gathering, storage,
retrieval, processing and reporting to facilitate operations and decision
making. This may include but not limited to acquisition and implementation of
commercial business applications such as Sun Systems or custom built
partnership applications such as STEP, PMIS, PCIS, and Asset Inventory etc.
•
Develop, deploy and maintain appropriate security systems that ensure Network,
Systems and Data Security from internal and external security threats. This
will include both physical and logical security solutions such as biometric access
control, network firewall systems, Active Director Security, Antivirus,
Anti-spam, Antispyware and personal firewall solutions, etc.
•
Develop, document, implement, test and review Business Continuity Plan
(Disaster Recovery Plan) in alignment with the National Office Disaster.
•
Mitigation and Management Plans for ensuring high systems availability and
business continuity. This includes but not limited to running an automated data
backup system, off-site storage of backup data, redundant systems for mission
critical applications, etc.
•
Develop, deploy and maintain performance Monitoring and Reporting systems that
provide management and technical reports for decision making and operational
support
4.
ICT Support
•
Establish appropriate operational procedures, tools and resources for effective
and timely delivery of technical support to all users (at the head office and
field offices) that ensures high user productivity and guarantees customer
satisfaction.
•
Work with the Regional and Global ICT Teams to Leverage global ICT resources to
access specialized network or applications support.
•
Provide feedback to Regional and Global ICT teams on performance of various
applications and systems for ongoing field performance improvement.
5.
Other
•
Special assignments as appropriate to the role.
•
Attend, participate in, and lead devotional/chapel meetings as scheduled and
convened.
•
While this job description is intended to be an accurate reflection of the
duties involved in this position, World Vision Tanzania reserves the right to
add, remove or alter duties when business need dictates.
Knowledge,
Skills and Abilities
REQUIRED:
•
Good communication skills and articulate both verbally and in the written word.
•
Good problem solving and analytical skills.
•
Ability to relate technical issues to a largely non-technical audience
(business/ministry).
•
Ability to function in high security risk situations.
•
Willing and able to travel within and outside the country for work assignments
and/or to attend national, regional and partnership-wide meetings and events.
•
Good people management skills and experience.
Qualifications;
education/knowledge/technical skills and experience
•
Bachelor’s Degree in Computer Science, Information Technology, Electrical and
Electronic Engineer or related field. Microsoft Certified Systems Engineer.
Cisco Certified Network Associate and/or Cisco Certified Network Professional.
•
Working knowledge of Lotus Notes Administration and Internet systems. IBM
Certified Professional. Lotus Notes/Domino Administration will be an added
advantage.
• 5
years of working experience 2 of which have been in the capacity of managing an
ICT Department in a busy environment.
PREFERRED:
ITIL
Certification will be an added advantage.
How
to apply:
Interested
candidates who meet the above criteria should submit their applications letter
(addressed to People and Culture Manager) together with an updated CV and
copies of relevant credentials, contacts and three referees one of them being a
church leader to wvt_jobs@wvi.org and copy to Orestes_sotta@wvi.org before 21st
March 2014
